Complaints

and

Contacts

It is so important that we listen and hear you. So never be shy or worried about saying how you feel. Equally, we’d love to hear from you if you think we are doing a good job too!

Take a look at our complaints leaflet below.

How you are feeling matters!

Most things can be sorted out by talking. If there is anything that you are worried or unhappy about, we have a person who deals with your complaints; known as a “Complaints Officer”. They will help you and make sure that everything is dealt with fairly. You can contact them by telephone or text on 07795 224674.

Contact details for people who can help

Children’s Commissioner for England

The Children’s Commissioner for England listens to what children and young people who live away from home have to say about how they are looked after. You can find out about your rights and it is a way for you to be heard.

Website:

www.childrenscommissioner.gov.uk

Email:

advice.team@childrenscommissioner.gsi.gov.uk.

Telephone: 0800 528 0731

Address: The Office of the Children’s Commissioner Sanctuary Buildings, 20 Great Smith Street, London

Coram Voice

Coram Voice have trained staff called advocates who can help you if you are having problems in care or living away from home.

Website: www.coramvoice.org.uk

Telephone: 0808 800 5792.

Become

Become is a voice and a champion for children and young people in the UK living in care. They believe that every child in care should receive the support, encouragement and opportunities they need to enjoy their life and to achieve.

Website: www.becomecharity.org.uk

Telephone: 0800 223 2033

The National Youth Advocacy Service

The National Youth Advocacy Service are there to support children, young people, and vulnerable adults to ensure their rights are up held.

Website: www.nyas.net

Telephone: 0300 330 3131

Ofsted

Ofsted inspect our agency and if you are unhappy about your care or something that Foster Care Solutions is doing or not doing, then they will listen to you.

Website:

www.gov.uk/government/organisations/ofsted

Telephone: 0300 123 1231

Address: National Business Unit,

Piccadilly Gate, Store Street, Manchester,

M1 2WD.

Childline

You can contact ChildLine about anything – no problem is too big or too small. If you’re feeling worried, scared, stressed or just want to talk to someone you can contact ChildLine. They offer information and support whenever you need it.

Website: www.childline.org.uk

Telephone: 0800 1111